FAQ's

How can I get in contact with Aussie Merchants?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

 

What Type Of Payments Do You Accept?

We accept all major forms of payment, including credit cards & PayPal.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

 

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

 

My item arrived broken or damaged what can I do? 

A. If your product is damaged, then please take photos and send them to us through aussiemerchantsshop@gmail.com. We are not responsible for any damages to boxes, cases, or other packaging. We always make sure we sufficiently protect the product. However, it's the courier's responsibility to handle them with care, we have no control over this.

 

I ordered 2 or more items, why did I only receive one?

A. When you order multiple items at a time, they might be shipped separately, as products are shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once; they will get to you! 

What currency is the store in?

All products displayed on our website are in AUD.